LEAD CUSTOMER SERVICE REPRESENTATIVE - MTN HOME

Responsible to: Store Manager and Assistant Manager

TASK 1: STORE OPERATIONS:

Opening:
  1. Count the money before placing it in the cash register.
  2. Complete daily cleaning list.
  3. Check perimeter of the building for donations, and bring them inside.
Closing:
  1. Complete bank deposits and related forms, if requested by the store Manager or Assistant- see Management Manual.
  2. Check perimeter of the building for donations, and bring them inside.
  3. Secure the building for the night.

TASK 2: MEETING WITH SUPERVISOR

  1. Set goals for the day with supervisor.
  2. Complete supervisors work list in a timely manner.

TASK 3: STORE MAINTENANCE

  1. Clean counter area
  2. Wash windows and doors
  3. Check jewelry case, fill and straighten as necessary.
  4. Clean and straighten sales floor daily.
  5. Check dressing rooms to make sure they are clean
  6. Clean and check clothing area, straighten and fill daily.
  7. Check hard-line shelves to make sure they are clean and organized, fill daily.
  8. Check toy area to make sure it is clean and organized
  9. Vacuum store daily
  10. Clean up weeds and other debris around the perimeter of the building, as needed.
  11. Sweep sidewalks and parking lots, as needed.
  12. Clean break area and restrooms daily, and as needed.
  13. Clean the as-is area daily.

TASK 4: CUSTOMER SERVICE:

  1. Greet all customers as they arrive and leave.
  2. Ring up all sales and offer each customer a receipt.
  3. Handle all customer complaints fairly.
  4. Inform your supervisor of all problems.
  5. Offer assistance when necessary.
  6. Take messages and give information.
  7. Project a positive IYR image at all times.
  8. Have a basic knowledge of all IYR programs.
  9. Have a basic knowledge of the tax advantages of donating to the IYR.
  10. Maintain a good physical appearance.
  11. Answer the telephone in a friendly manner and offer assistance as needed.

TASK 5: PICK UP AND DELIVERY SCHEDULING:

Pickups:
  1. Fill out pick up slips, completely, as customers call.
  2. Refer to the Management Manual for complete instructions.
  3. Mark it down so as not exceed weekly limit.
  4. Inform your supervisor of any large time consuming pickups.
Deliveries:
  1. Fill out delivery slips, completely, as customers call.
  2. Refer to the Management Manual for complete instructions.
  3. Mark it down so as not exceed weekly limit, making sure to count it as 2 stops.
  4. Inform your supervisor of any large time consuming deliveries.

TASK 6: PROCESSING DONATIONS:

  1. Give a non-cash receipt when receiving donations.
  2. Place items in their proper locations in the back room
  3. Clean, price and test hardlines and put them in the proper locations on the sales floor.
  4. Price, size and hang clothing. Put them in their proper location on the sales floor.
  5. Log in appliances when repaired units arrive.
  6. Assist with the unloading of the distribution truck, as requested by your supervisor.

TASK 7: SUPERVISING

  1. Keep all community service workers assigned to you busy at all times.
  2. Assist manager where necessary
  3. Make sure someone covers cash register at all times.

TASK 8: REFERENCE MATERIALS

Know how to use the following Manuals:
  1. Management Manual: This manual contains instructions for all forms used in the thrift stores.
  2. Supervisors Manual: This manual contains all information needed to effectively supervise your staff.
  3. Personnel Policy Manual: This manual contains all policies related to the thrift stores.

MINIMUM POSITION QUALIFICATIONS

  1. Must have a high school diploma or equivalent.
  2. Must have a valid Idaho drivers license .
  3. Driving record must be acceptable to the insurance company.
  4. Must be able to lift at least 40 pounds.
  5. Must be able to work with little supervision.
  6. Must have good communication skills and organization skills
  7. Must have basic math, reading and writing skills.

Instructions to apply

Send resume highlighting relevant experience and skills to: Katie Hughes Idaho Youth Ranch, Mtn. Home Thrift Store, 385 N. 2nd East St. Mtn. Home, ID 83647

Applicants will be asked to fill out an Idaho Youth Ranch employment application. The Idaho Youth Ranch employment application can be found on our website under “careers” and “how to apply” or can be filled out at the Thrift Store. All applicants should apply in person.